KindCo Workshop

Build High-Trust Teams in Your Organization

A KindCo workshop that accelerates results by strengthening trust, open communication, and team agility. Trust isn't a nice-to-have — it's the foundation of every effective team.

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The Problem

What happens when trust breaks down

Hybrid and remote collaboration, rapid change, and increased demands mean teams need more than skill. They need psychological safety, shared expectations, and a culture where people feel safe to speak up.

Without trust
  • Teams avoid hard conversations
  • Innovation stalls
  • People work in silos
  • Accountability feels personal, not productive
  • Decisions slow down
  • Burnout rises
With trust
  • People communicate openly
  • Decisions speed up
  • Conflict becomes healthy
  • Teams solve the right problems
  • Accountability feels energizing
  • Culture becomes a competitive advantage

"If people don't feel like they matter, nothing else compensates."

Core insight from the KindCo Mattering Workshop

Workshop Outcomes

What your team will gain

This isn't a lecture. It's an interactive experience designed to open conversation, deepen self-awareness, and offer tangible tools for building a culture of trust.

A shared definition of trust

Clear, concrete agreements about what trust looks like in your team's day-to-day interactions.

Increased open dialogue

Tools to speak up earlier, give real feedback, and engage in productive conflict.

Stronger communication & alignment

Practices that eliminate assumptions, clarify expectations, and reduce misunderstandings.

Faster, more confident decision-making

Trust frameworks that reduce second-guessing, shadow work, and permission-seeking loops.

Clear accountability that feels energizing

A shared approach to holding each other respectfully, consistently, and kindly accountable.

A Team Trust Charter

A practical set of commitments and behaviours your team co-creates — available in the full-day session.

The Framework

Four distinctions of trust

The workshop is built around the Trust at Work® framework — four distinct dimensions that shape whether trust is built, maintained, or broken on your team.

01

Sincerity

"Do you mean what you say?"

Whether your words and intentions are honest and aligned with your actions. Sincerity is the foundation of credibility.

02

Reliability

"Can I count on you?"

Whether you consistently follow through on commitments. Reliability builds predictability and reduces anxiety on teams.

03

Competence

"Can you do what you say?"

Whether you have the skills and judgment to do what's needed. Trust erodes when capability doesn't match commitment.

04

Care

"Do you have my back?"

Whether people believe you act in their interest, not just your own. Often the most powerful — and most overlooked — dimension.

Who Should Attend

Is this workshop right for your team?

Whether your team is thriving or struggling, this workshop meets them where they are — and helps them move forward together.

Leadership teams navigating change or new dynamicsBuild shared trust language before the pressure mounts

Managers looking to deepen connection and performanceGive your team the tools to communicate with candour

Cross-functional teams in hybrid or remote settingsBuild connection when you can't rely on in-person cues

Departments experiencing transition, merger, or changeStabilize culture when uncertainty is high

Teams wanting to refresh culture and deepen collaborationReset norms and recommit to how you work together

Teams where trust has been broken and needs repairRebuild with a shared framework and common language

Workshop Format

Three formats to fit your team

Available in person or virtually. Maximum group size of 20 participants — best suited for intact teams.

In-Person

Full-Day Session

Facilitated on-site at your location

Duration8 hours (incl. lunch & breaks)
Learning7 hours of facilitated content
IncludesFour distinctions framework + Team Trust Charter

The most immersive format. Ideal for teams ready to go deep and leave with shared commitments.

In-Person

Half-Day Session

Facilitated on-site at your location

Duration4 hours
Learning3.5 hours of facilitated content
IncludesFour distinctions framework + Trust Action Plan

Great for teams with limited time who still want a meaningful, structured trust experience.

Virtual

Online Series

Zoom with breakout rooms & digital tools

Duration4.5 hours total
Structure3 × 1.5-hour sessions
IncludesFour distinctions framework + Trust Action Plan

High engagement using breakout rooms and real-time collaboration — wherever your team is located.

Client Testimonial

"The workshop had a great pace and covered a wide range of topics. Nikki is an engaging speaker, and I especially appreciated the marble jar analogy and how it tied into the four distinctions of trust. It gave me a memorable way to bring the concepts into conversations with colleagues."

Daniel Chernov  ·  Galloway Botteselle & Company
Self Assessment

Are you building trust in your relationships?

Take our self-assessment to gain insight into how your behaviours are impacting trust in your relationships. You will walk away with insights into areas of focus and actions you can take to start building trust.

Take the Trust Self-Assessment
Trust Self-Assessment

A guided check-in to discover what's already working and where a few meaningful habits can make your experience — and your team's — even stronger.

Free Mobile & Desktop ~5 minutes
Let's Work Together

Ready to build your high-trust team?

Trust is the foundation of every effective team. Let's talk about bringing this workshop to your organization.

Request Pricing & Availability
Questions

Frequently asked questions

Why is trust in the workplace important?

Trust is the foundation of effective collaboration, engagement, and performance. High-trust workplaces experience lower turnover, less stress, and stronger innovation. According to Harvard Business Review, employees at high-trust companies report 74% less stress, 50% higher productivity, and 76% more engagement.

What happens when there is a lack of trust at work?

A lack of trust leads to communication breakdowns, low morale, high turnover, and decreased productivity. Employees in low-trust environments report significantly more stress and lower output — and are three times more likely to leave, according to Harvard Business Review research.

How does trust impact employee retention?

Trust directly influences whether employees stay or go. Retention isn't just about compensation — it's about building a culture where people feel safe, valued, and connected. When trust is present, people stay. When it's absent, even well-paid employees look elsewhere.

What are signs of a high-trust workplace?

Common traits include open and honest communication, accountability and reliability, safe spaces for feedback, collaborative problem-solving, and clear values and follow-through. High-trust organizations also tend to outperform their peers on shareholder returns.

Does the trust workshop qualify for CPD hours?

Let us know which governing body you report to and we can work with you to ensure you receive CPD hours. The trust workshop builds skills directly applicable to strengthening relationships with clients and colleagues.

How many participants can attend?

The workshop has a maximum group size of 20 participants and is best suited for intact teams — leadership teams, project teams, newly formed teams, hybrid teams, or teams in transition.

Your Facilitator

Nikki Hedstrom
Certified

Trust at Work® Certified Practitioner

Nikki Hedstrom

Facilitator & Trust-Building Advocate

With over 15 years of experience in people engagement, Nikki helps organizations build trust and connection through meaningful, interactive experiences. She specializes in professional communication, leadership effectiveness, and trust-based decision-making.

As a sought-after speaker and facilitator, Nikki has worked with organizations across Canada including ATB Financial, LUSH, the University of Alberta, and GBCO Chartered Professional Accountants. She brings a thoughtful, warm, and actionable approach to every session.

Nikki is a Trust at Work® Certified Practitioner, trained by trust expert Charles Feltman, and brings that same rigorous, human-centred lens to her work on mattering and workplace belonging.

15+ Years Experience Trust at Work® Certified Professional Communication Leadership Effectiveness
Workshop Inspiration

Inspired by the work of Zach Mercurio — researcher, author, and expert on purposeful leadership and the psychology of mattering. This workshop draws on his research into why feeling significant to others is a core human need that shapes engagement, well-being, and retention.

KindCo has worked with
ATB Financial LUSH University of Alberta GBCO ICON Creative Studio
Get in Touch

Inquire about pricing and availability

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