"Trust is built in everyday moments. Learn how, and you can strengthen it day by day.”
Read more: Trust is built in everyday moments
Questions
Frequently asked questions
Why is trust in the workplace important?
Trust is the foundation of effective collaboration, engagement, and performance. High-trust workplaces experience lower turnover, less stress, and stronger innovation. According to Harvard Business Review, employees at high-trust companies report 74% less stress, 50% higher productivity, and 76% more engagement.
What happens when there is a lack of trust at work?
A lack of trust leads to communication breakdowns, low morale, high turnover, and decreased productivity. Employees in low-trust environments report significantly more stress and lower output — and are three times more likely to leave, according to Harvard Business Review research.
How does trust impact employee retention?
Trust directly influences whether employees stay or go. Retention isn't just about compensation — it's about building a culture where people feel safe, valued, and connected. When trust is present, people stay. When it's absent, even well-paid employees look elsewhere.
What are signs of a high-trust workplace?
Common traits include open and honest communication, accountability and reliability, safe spaces for feedback, collaborative problem-solving, and clear values and follow-through. High-trust organizations also tend to outperform their peers on shareholder returns.
Does the trust workshop qualify for CPD hours?
Let us know which governing body you report to and we can work with you to ensure you receive CPD hours. The trust workshop builds skills directly applicable to strengthening relationships with clients and colleagues.
How many participants can attend?
The workshop has a maximum group size of 20 participants and is best suited for intact teams — leadership teams, project teams, newly formed teams, hybrid teams, or teams in transition.
Is the trust workshop facilitated live, and can it run virtually?
Yes to both. The workshop is led live by Nikki Hedstrom, a Trust at Work® Certified Practitioner. Choose in-person at your location (full-day or half-day), or a virtual series on Zoom with breakout rooms, run as three 90-minute sessions.
How long does the trust workshop take?
The full-day session runs 8 hours including lunch and breaks, with 7 hours of facilitated content. The half-day session runs 4 hours. The virtual series is three 1.5-hour sessions, 4.5 hours in total.
What does our team leave with?
A shared definition of trust, tools for speaking up earlier and giving real feedback, and a practical plan. The full-day session produces a Team Trust Charter your team co-creates. The half-day and virtual formats produce a Trust Action Plan.
How is this different from Speed of Trust?
Speed of Trust is built on Stephen M.R. Covey's work. Our workshop is built on Charles Feltman's four distinctions of trust: sincerity, reliability, competence, and care. The four distinctions give your team specific language to name what is solid and what is shaky in a working relationship, and to talk about it directly.
How much does a trust workshop cost?
Pricing depends on format, group size, and location. Use the inquiry form for pricing and availability and we'll send a quote.
Your Facilitator
Trust at Work® Certified Practitioner
Nikki Hedstrom
Facilitator & Trust-Building Advocate
With over 15 years of experience in people engagement, Nikki helps organizations build trust and connection through meaningful, interactive experiences. She specializes in professional communication, leadership effectiveness, and trust-based decision-making.
As a sought-after speaker and facilitator, Nikki has worked with organizations across Canada including ATB Financial, LUSH, the University of Alberta, and GBCO Chartered Professional Accountants. She brings a thoughtful, warm, and actionable approach to every session.
Nikki is a Trust at Work® Certified Practitioner, trained by trust expert Charles Feltman, and brings that same rigorous, human-centred lens to her work on mattering and workplace belonging.
Built on the Trust at Work® framework from Charles Feltman, author of The Thin Book of Trust. The four distinctions give your team shared language to build trust and to repair it when it breaks.